Customer Service Representative (In-Office & Remote Opportunities)

ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements.

Pay

• Starting at $17.00 per hour
• Weekly competitive pay (direct deposit required)

What You’ll Do

As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy.

Key Responsibilities:

• Provide knowledgeable and courteous customer support via telephone, email, and chat
• Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills
• Assist customers in an empathetic, kind, and professional manner
• Navigate multiple computer systems, databases, and screens efficiently
• Use basic office equipment and technology, including soft phones and web-based tools
• Maintain regular and predictable attendance
• Perform other related duties as assigned

Schedule

• Must be available to work between 9:00 AM and 5:30 PM
• Typical schedule is Monday–Friday with a 30-minute lunch
• Schedules are subject to change based on program needs

Training

• Paid, comprehensive training is provided
• Training is conducted virtually through Microsoft Teams with an instructor
• Successful completion of training is required to continue employment
  • If training is not passed, you will still be paid for training time, but employment will not continue on the project

What We Offer

• Weekly pay via direct deposit
• Benefits after 90 days once hired into a full-time permanent position:
  • Paid Time Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision Insurance
  • Employer-paid Life Insurance
• 401(k) eligibility after 6 months of full-time permanent employment

Qualifications & Experience

• High School Diploma or GED required
• Minimum 6 months of customer service experience preferred (not required)
• Ability to speak, read, and write English fluently and professionally
• Bilingual skills are a plus, but not required
• Typing speed of at least 20 WPM
• Strong teamwork skills
• Experience working in a Windows/PC environment required
• Salesforce experience is a plus, but not required
• Proficiency in basic computer and keyboarding skills

Home Office Requirements (For Approved Remote Employees Only)

• Reliable, high-speed internet service:
  • Minimum 20 Mbps download speed
  • Must be cable or fiber
  • Cellular, mobile hotspot, fixed wireless, or satellite internet not compatible
• Quiet, distraction-free workspace
• Ability to provide your own equipment:
  • Computer or laptop
  • Dual monitors
  • Keyboard, mouse, and headset
    (Equipment is provided for on-site employees only)

Additional Requirements

• Must be 18 years or older
• Must be able to pass a background check
• Employment is limited to applicants located in Alabama, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia
• Onboarding requirements (including I-9 verification) must be completed before training