ITM is looking to fill 75 openings for an inbound customer service position

Job summary
This position is responsible for working cross functionally between, Customer Care, Sales, Credit & Collections, etc. This individual will assist in building a strong customer experience through a variety of customer interactions such as: Customer Care issue resolution, Sales, Credits and Collections & Quotes and Bids

This position will be an inbound contact center position and will be 8:30am to 5:00pm Monday through Friday. This position is not work from home.

Summary of essential job functions

• First line of contact for customer or sales reps inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.
• Partners with associates and/or the client's franchises to assure customers’ expectations are exceeded.
• Identifies and resolves underlying root causes through research and analysis.
• Develops customer, vendor, and product knowledge expertise.
• Monitor’s customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation.
• Responds to customers inquires and follows through to completion accurately and within customer timeframes.
• Receives and processes phone and electronic orders.
• Diffuses difficult customer situations in a professional manner.
• Partners with sales team and solicits sale of new or additional educational products or services where applicable.
• Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures.

Minimum requirements

• Minimum 2+ years customer service-related work experience.
• Minimum one year data entry and keyboarding experience.

Preferred Knowledge and Skills

• Strong computer technical skills – MS Excel
• Proven organizational skills and attention to detail
• Effective communication skills – both oral and written
• Prior experience with Inside Phone Sales or Customer Service
• Team-player. Customer-centric attitude/disposition

Physical and Mental Demands

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

All candidates must apply online

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• EEO/AA including Vets and Disabled.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@itmmarketing.com and let us know the nature of your request and your contact information.

Must be at least 18 yrs old to apply